Dear Albion Community,
I’m here to update you on the state of the ongoing connection issues, the latency and sudden disconnects we’re experiencing. Sadly, we have not yet found a solution, though it is not for a lack of trying. We’ve provided all information we have to our hosting partners and have been at their side the whole time, but so far we have no solution for the ongoing issues. From here we’re doing three things:
- We’ll continue to work on these issues with our current partners.
- We’re looking into how to best compensate all players for the ongoing disruptions of gameplay. Any compensation will be announced and handed out AFTER the issues are resolved, however – since we want to ensure we find an appropriate compensation for the time period in which the problems persisted.
- We’re actively looking into hosting alternatives and other partners to better deal with these problems in the future. The difficulty we’re facing here is that many hosting companies are not too concerned with short term disruptions (as they typically deal with websites that can easily function with temporary connection issues), and fail to understand how crucial a continuous network connection is for a game service as ours. The other challenge here is that moving the entire infrastructure to a different partner is no simple feat and it has to be done carefully and correctly. Despite this, we’ve already found some potential partners, but this is more of a mid-term solution. That said, the work we’re putting in now will help us to be better prepared for similar attacks in the future.
I will keep you posted and updated on further developments. We’re not satisfied until we can announce we’ve successfully dealt with this type of attack for good.
Robin ‘Eltharyon’ Henkys
It looks like Sandbox is taking this issue seriously but only time will tell. If you are interested in submitting pieces on Albion Online from any viewpoint or on any topic please join our discord. https://discord.gg/6rPPdJA